Overview
As a Waiter/Waitress at Siren, the signature fine dining restaurant at Hotel Gotham – Newcastle, you will be part of a passionate and professional team dedicated to delivering refined, intuitive service. Your role is to ensure each guest enjoys a memorable and seamless dining experience, from arrival to departure. Working closely with the culinary and sommelier teams, you will act as both host and guide—providing detailed knowledge of the menu, anticipating guest needs, and embodying the grace and poise expected in a five-star service setting.
Responsibilities
* Deliver warm, personalised, and elegant service to every guest, in line with the standards of fine dining.
* Confidently describe and explain dishes, ingredients, preparation techniques, and menu concepts.
* Understand and accommodate dietary requirements, allergies, and special requests.
* Ensure service flows seamlessly across multiple courses, including timing, etiquette, and guest preferences.
* Build rapport with guests to create a bespoke dining experience and encourage repeat visits.
Restaurant Operations
* Prepare the restaurant for service, including setting tables, polishing glassware and cutlery, and ensuring mise en place is complete.
* Maintain cleanliness and presentation of all front-of-house areas in line with health and hygiene standards.
* Support the team in running food and beverages, resetting tables, and assisting with private events as required.
* Communicate clearly with kitchen, bar, and management to ensure smooth and efficient service.
Product Knowledge & Upselling
* Maintain a deep understanding of the à la carte and tasting menus, including provenance and chef philosophy.
* Support wine and beverage pairing by working closely with the sommelier team and having a strong knowledge of the drinks menu.
* Upsell premium offerings and seasonal specials where appropriate, always in a natural and informed manner.
Compliance & Health and Safety
* Follow all hotel policies, procedures, and legal guidelines relating to food safety, hygiene, and guest wellbeing.
* Complete all necessary daily, weekly, and monthly checklists.
* Attend training sessions related to Health & Safety, Food Safety, Allergen Awareness, and Emergency Procedures.
Core Competencies & Performance Indicators
* Demonstrates poise, polish, and exceptional attention to detail in every guest interaction.
* Maintains composure and professionalism in high-pressure environments.
* Delivers high guest satisfaction scores and positive feedback consistently.
* Proactively supports the wider F&B and hotel team during service.
* Understands the impact of personal service on the reputation and profitability of the restaurant.
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