Annual wage £12,480.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday Shifts to be confirmed Total hours per week: 37.5 Expected duration 18 Months Possible start date 01 Jul 2024 Date posted 12 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000244135 Positions 1 available What you will do in your working day Logging information on Service Desk software and raising a ticket. Providing updates to customers during ticket progression. Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support. Accurate document updating. Managing and configuring the installation of software. Managing 3rd party devices such as printers. The training you will be getting Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. What to expect at the end of your apprenticeship The role offers long term security and the opportunity to progress into a permanent position. Requirements and prospects Desired skills and personal qualities Communication skills, Interest in all aspects of IT, Customer focussed, Confident telephone manner, Strong customer service skills, Ability to work under pressure, Ability to meet deadlines, Drive and ambition Qualifications GCSE or equivalent 5 GCSE's including English and Maths (Grade A-C/9-4 or equivalent) Essential Things to consider The ability to hold a professional business conversation delivering both positive and negative news.