Customer Service Advisor - Nights - Blended, Cardiff
Client: Maximus
Location: Cardiff, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 5f06ab5bb06c
Job Views: 6
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
General information
Job Posting Title: Customer Service Advisor - Nights - Blended
Date: Tuesday, May 21, 2024
City: Cardiff
Country: United Kingdom
Working time: Full-time
Description & Requirements
Be part of something great
Maximus is a global organisation specialising in providing health and employment services to millions annually. In the UK, we employ around 5,000 people delivering impactful services such as assessments, health services, employability programmes, and support, making a difference in people's lives.
The Customer Service Advisor will provide exceptional service to our users, working with well-known and smaller organisations across charity, third sector, and government sectors. Responsibilities include:
* Understanding, supporting, and advising customers requiring diverse information, advice, and guidance.
* Providing telephone and multi-channel support with professionalism, adhering to all relevant processes, procedures, and legislation.
* Meeting or exceeding Service Level Agreements (SLAs).
* Providing accurate, meaningful, and consistent information to support customers.
* Listening patiently, empathising, and demonstrating a genuine desire to help.
* Maintaining Customer Records Management (CRM) system with accurate data input and record keeping.
* Collaborating with colleagues to ensure high customer satisfaction.
* Continuously seeking service improvements and embracing change.
* Researching effectively to meet deadlines.
* Operating in compliance with company policies, HR practices, and regulations including PCI, GDPR, ISO standards.
* Proven experience in supporting roles, teamwork, data collection, IT literacy, workload planning, excellent communication, decision-making, empathy, complaint resolution, and emotional resilience.
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