Loyalty Executive
* Hybrid Working (4 days in London office, 1 day from home)
* 6-Month Contract
* £155 per day (Outside IR35)
Overview:
Are you passionate about loyalty programs and working in the fashion industry? We are seeking a motivated Loyalty Executive to join a renowned luxury fashion brand on a 6-month contract. This is a fantastic opportunity to work closely with the CRM and Buying teams, supporting various loyalty initiatives and promotions while gaining valuable experience in a dynamic, high-end fashion environment.
Key Responsibilities:
* Customer Loyalty & Rewards: Manage and execute the customer rewards program, ensuring smooth operations and positive customer engagement.
* Personal Shopping Support: Assist the personal shopping team with loyalty-related tasks and events for exclusive client offerings.
* Offline Gifting & Events: Organise and run events for offline gifting to enhance customer relationships.
* Collaboration with CRM Team: Work in parallel with the CRM team but as a separate entity, coordinating with them on promotions and reporting.
* Promotions & Reporting: Focus heavily on promotions and rewards, including post-campaign analytics and reporting. Experience with these tasks is highly valued.
About You:
* Experience: Experience in CRM or loyalty programs is beneficial but not essential. Knowledge of email and push CRM campaigns is a plus.
* Skills: Strong ability to analyse data and report on campaign success. Must be adaptable and comfortable working in a fast-paced, hands-on role.
* Industry Knowledge: Experience in retail, fashion, or luxury is ideal but not a requirement.