Overview
Location: Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham.
Why The Works?
* 10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play. The Works means everything. Whatever your story or background, we’re about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Role
Become a Central Operations Coordinator. As our Central Operations Coordinator you will be responsible for supporting the central and retail operational teams. You will collaborate closely with various departments to collate information as required to support communications both to the field teams and to stores. Your role involves supporting coordinating with Head Office functions and the Retail Team to ensure that stores can efficiently operate with the correct information for all relevant tasks. You will co-ordinate the retail communications inbox and signpost stores to the correct departments for support, tracking this to ensure all requests are completed. You will support the Internal Communication & Events team with organising retail and support centre events, tracking all expenditure and reporting business spend. You will pull together various reports from across the business to provide over-views both scheduled and ad-hoc. You will take minutes of meetings and ensure these are sent to relevant stakeholders. Your dedication to detail, efficiency, consistency will support the implementation of company standards that contribute to creating the best possible environments and experiences for our colleagues.
Your Mission
To support operational efficiency and effective communications across central and retail teams.
Responsibilities
* Develop and Implement Plans: Create and update reports as and when the business demands
* Project Co-ordination: collate and organise event travel and support Conference administration
* Cross-Functional Solutions: Help identify trends in the retail operations inbox to support solution finding across the support functions
* Communication Bridge: Co-ordinate all emails from the Retail Operations Inbox to the correct stakeholders and ensure timely responses
* Collaborative Planning: Work with all support functions in Head Office to collate information for weekly trading meetings
* Effective Communication: Communicate clearly with all stakeholders what is being requested, especially to support stores queries; confirm with stores if there is any ambiguity
* Balancing Demands: Prioritise Retail Operations Inbox with all other tasks to ensure that SLAs on response times are met
* Feedback Network: Build strong connections with all contacts to foster cooperation
* Sales Support: Provide sales support across business projects and priorities, from organising team events to supporting stock takes and scheduling display audits
* Operational Efficiency: Help Retail Operations develop and implement operational policies and procedures to maximize store efficiency
Skills / Behaviours That Will Set You Apart
* Attention to Detail: Present information in a clear, user-friendly manner
* Colleague-Focused Approach: Prioritise making things easier for colleagues, explaining the why, how, what, and when
* Influence and Challenge: Influence and constructively challenge when necessary
* Initiative and Passion: Use your initiative and have energy to make things happen
* Teamwork and Collaboration: Value teamwork and collaboration to achieve results
* Networking and Relationships: Build strong professional relationships
* Self-Starter: Proactive and self-motivated
Our Perks
* 25% Colleague Discount, with exclusive Double Discount days
* MyWorks – access exclusive online discounts across retailers, holidays, utilities deals, tech and more
* Family Friendly Leave – enhanced maternity, paternity and adoption pay
* Holiday – 33 days including bank holidays
* Holiday Purchase – option to purchase additional days
* Can-Do Academy – training and development opportunities
* Wagestream – early access to up to 50% of wages as you earn them
* Share Scheme – own a piece of The Works
* 24/7 support for you and your family via the Retail Trust Employee Assistance Programme
* Healthcare Cash Plan – support for everyday healthcare costs
* More benefits such as Long Service Awards, pension, life assurance, Cycle to Work, charitable giving
Our Purpose
To inspire reading, learning, creativity and play - making lives more fulfilled.
Our Values
We are Crafty | We are Caring | We are Can-do. We Listen. We Care.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or other terms).
We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll be happy to help.
We don’t just sell products. We inspire reading, learning, creativity and play. Because when people spend time doing what they love, it’s Time Well Spent. And with the right passion - It All Starts With You.
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