Merrifield Consultants are delighted to be partnering with a leading international not-for-profit learned society and professional body to recruit a Senior Office and Events Lead.
This is an exciting opportunity for an experienced workplace and events professional to take ownership of a high-profile London office environment, leading front-of-house operations, overseeing event delivery, and ensuring an exceptional experience for members, visitors, and stakeholders.
The successful candidate will combine strong operational oversight with excellent people management, creating a welcoming, efficient and professional workplace while balancing multiple priorities across office services, events and stakeholder engagement.
Summary of the role
This senior position will lead the day-to-day running of a busy London office and event space, ensuring smooth delivery of meetings, conferences and hosted events. You will manage front-of-house services, coordinate workplace operations, and oversee event logistics while maintaining excellent service standards.
The role also includes line management responsibility and close collaboration with internal and external stakeholders to deliver a consistently high-quality experience.
Details of the role
Salary: £41,500 – £43,500
Contract: 12 month FTC, full-time
Location: London (4 days in the office)
Working pattern: Full-time with flexibility required for occasional evening and weekend events
Benefits: Generous benefits package available
Responsibilities
* Lead the day-to-day operation of a professional office environment, ensuring a consistently welcoming and inclusive experience for all users of the space
* Act as the main point of contact for events, meetings, external hosts, speakers and tenants
* Oversee delivery of conferences, lectures, workshops and stakeholder events from enquiry through to execution
* Manage front-of-house services, reception standards, meeting room coordination and general workplace presentation
* Line manage key team members, providing leadership, coaching and support to ensure high standards across service delivery
* Coordinate external suppliers including catering, security and support services, ensuring cost-effective delivery without compromising quality
* Monitor office consumables, facilities standards, cleaning provision and day-to-day workplace requirements
* Ensure all activity complies with health and safety regulations, safeguarding requirements and relevant operational policies
* Process and approve invoices, manage internal recharges and support budget oversight
* Review and improve processes to enhance efficiency, service quality and user experience
* Support commercial use of office and meeting spaces, balancing operational priorities with excellent customer service
Person specification
We are looking for someone who brings:
* Significant experience in workplace operations, office management, events delivery or hospitality within a professional environment
* Strong experience of coordinating multiple stakeholders and managing competing priorities calmly and effectively
* Previous line management experience, with the ability to motivate, support and develop others
* Excellent customer service skills with a warm, confident and professional communication style
* Experience managing suppliers, contractors and service standards
* Good financial administration skills, including invoice processing and budget awareness
* Strong organisational skills and the ability to work proactively with minimal supervision
* Practical understanding of meeting room logistics, catering coordination and basic AV support
* Confidence handling operational challenges and resolving issues quickly
* Strong IT skills, including Microsoft Office
Desirable:
* Health and safety certification such as IOSH Managing Safely
* First aid or emergency marshal qualification
* Experience within the charity, membership body, education or not-for-profit sector
* Personal licence holder status or willingness to obtain one
If you are a proactive and highly organised operations professional who enjoys creating excellent experiences and leading from the front, we would love to hear from you.
Please apply now with your CV to Merrifield Consultants to be considered for this opportunity.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.