Job Summary:
Under general supervision,this position is responsible for leaded guided tours of Kartchner Caverns. This position will also perform a variety of skilled and specialized work activities in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations. The position will also perform daily cleaning of the Discovery center and light landscaping and maintenance duties.
This position must be able to work weekends and holidays.
Job Duties:
Programmatic:
• Hosts visitors.
• conducts interpretive programs and will lead guided tours in cave.
• Provides information in response to visitor questions, direction, guidance, and concerns.
Public and Staff safety:
•Responsible for safely driving staff, volunteers and visitors to and from the cave system using an electric train.
• Staff the park contact station ensuring all visitors are aware of park rules and policies.
Customer Service:
• Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations.
Reporting:
• Records and completes all necessary reports concerning, revenue and attendance, time sheets, etc.
• Data Collection and monitors of weather and cave conditions to report out appropriate agencies.
Cash Handling:
• Perform cashier duties at Contact Station/Gift Shop.
• Collect and account for fees for park admission and store purchases.
• Awareness and participation in Systems Management (AMS) Strategic thinking for the organization to maximize the mission outcome.
• Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
• Principles and processes for providing customer and personal services.
• Interpretive programs (environmental/biological/ecological/geological) based work.
• Park rules, fees and revenue functions.
• Techniques for display and interpretation of objects/artifacts and general resources to visitors.
• General office procedure.
Skills in:
• Public relations and information dissemination.
• Active listening.
• Service orientation.
• Critical thinking.
• Driving and operating automotive equipment.
• Basic curatorial techniques.
Ability to:
• Research of natural or historical information.
• Performing math calculations.
• First aid techniques.
• Oral and written communications.
• interpersonal relationships.
Selective Preference(s):
Degree in Park Management, Natural Resources Management, Recreation, or closely related field. Experience in park operations, interpretation and education, natural resources.
Pre-Employment Requirements:
Must possess and maintain a current Arizona Driver's license appropriate to assignment. Obtain CPR/First Aid.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.
Learn more about the Paid Parental Leave pilot program. For a complete list of benefits provided by The State of Arizona, please visit our
Retirement:
Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.