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WTW
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Job Reference:
cc05c732f814
Job Views:
3
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
A specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units.
The Role:
* Provide technical solutions to issues
* Manage the metrics to ensure all action is taken to achieve these
* Management of B&DD positions, hands on as necessary to reduce the bad debt position
* Provide guidance in the recovery of funded positions
* Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
* Provide strong visibility within the BUs to facilitate resolution of queries
* Attend all relevant meetings to achieve successful outcomes
* Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
* Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works
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