@mecscomms is recruiting for a remote working, contract FortiNet SDWAN Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for critical incident resolution, ensuring network uptime and performance across global SDWAN deployments that keep enterprise operations running. If you have experience with Network Operations, Network Infrastructure, Security Solutions, SDWAN, FortiGate, FortiOS, FortiManager, FortiAnalyzer, FortiClient, FortiSwitch, FortiAP, FortiNAC, FortiEDR, FortiSASE, FortiWeb, FCSS SD-WAN & have certifications in NGFW or NSE, I'm keen to hear from you! Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. You'll provide expert troubleshooting, root cause analysis, and resolution while maintaining clear communication with internal stakeholders and external customers. Become the trusted technical expert teams call first when complex SDWAN incidents need immediate resolution. Your focus:
Responsibilities
* Incident ownership and resolution on Fortinet SDWAN solutions
* Root cause analysis and preventative recommendations
* Escalation management and vendor coordination
* Change request review and implementation (MACD)
* Stakeholder communication and progress updates
* ITIL-aligned operational practices, Own and resolve escalated incidents on Fortinet SDWAN deployments
* Provide regular updates on resolution progress to stakeholders and customers
* Join troubleshooting calls during escalations and major incidents
* Conduct thorough root cause analysis and recommend preventative fixes
* Review and perform in-life change requests (MACD) following ITIL standards
* Coordinate with vendors and third parties for complex escalations
Join a team supporting mission-critical SDWAN infrastructure for multi-national and Global Enterprise customers who depend on network uptime, performance, and expert technical support to keep their international operations running seamlessly.
Qualifications
* You’ve built your career in NOC operations with strong technical expertise.
* You understand Fortinet SDWAN architecture, routing protocols, and how to troubleshoot complex network deployments.
* You’ve owned incident resolution, maintained stakeholder confidence during outages, and delivered technical excellence in high-pressure environments.
* You've experience in:
* NOC operations with minimum 5 years technical background
* Traditional WAN and Fortinet SDWAN solution deployment and support
* Enterprise Next-Generation Firewalls (NGFW)
* Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE)
* Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST)
* ITIL-aligned change management and incident resolution
* Certified on Fortinet NSE7 or FCSS SD-WAN
* Strong analytical and troubleshooting skills
* Excellent communication and stakeholder management abilities
* Able to multitask and remain calm under pressure
* Team player with adaptability and quick learning ability
* Growth mindset focused on continuous improvement
* Comfortable working 24x7 rotational shifts in UK time zone
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