What you’ll be doing
as an ERP Change Lead – SuccessFactors – 19-24 month FTC
As the ERP Change Lead – SuccessFactors, you’ll be responsible for driving the change strategy and ensuring the successful adoption of SuccessFactors and Concur across Thames Water. You will:
1. Lead the change management approach and delivery for SuccessFactors and Concur, shaping how the transformation lands across People/HR and all Directorates.
2. Contribute to programme governance, aligning change activity with programme milestones and SAP Activate methodology.
3. Build strong relationships across Directorates and with our Systems Integrator, designing and delivering engagement plans that influence and support change adoption.
4. Assess and document change impacts across processes, systems, roles, and behaviours, ensuring stakeholders understand what’s changing and why.
5. Create and maintain enterprise‑wide change heat maps to help balance change activity and identify areas at risk of saturation.
6. Develop and oversee the Training Strategy, including training needs analysis and monitoring effectiveness.
7. Work closely with the Communications Lead to shape clear, consistent, and engaging communication across all channels.
8. Lead a network of Change Leads and Champions, empowering them to support change within their areas and share insights from the frontline.
9. Track readiness and adoption metrics, escalating risks and supporting resolution where required.
10. Support business units through go‑live and stabilisation, ensuring colleagues feel confident and equipped during the transition.
Base location: Hybrid /Reading
Working pattern or hours: Full-time - 19–24-month FTC
To thrive in this role, the essential criteria you’ll need are:
11. A relevant change management qualification (e.g., CCMP or Prosci).
12. Demonstrable experience leading change for large-scale programmes, involving SAP SuccessFactors and Concur.
13. Strong stakeholder engagement and communication skills, with the ability to influence at all levels.
14. Knowledge of SAP Activate or similar implementation methodologies.
15. Experience delivering change impact analysis, training, and communication activities.
16. Familiarity with organisational change models such as ADKAR.
17. Experience working with cross-functional teams and managing third-party delivery partners.
18. An understanding of ERP systems and how they impact people and processes.
Additional skills and experiences that would be great to bring:
19. A project management qualification such as PRINCE2 or PMP.
20. Experience in benefits tracking, executive reporting, or programme governance frameworks.
21. Prior experience working within regulated or complex organisations.
Please attach a covering letter with your CV, outlining how your skills and experience meet the key requirements of this role.
What’s in it for you?
22. Competitive salary £61,010 - £75,000 per annum, dependent on experience
23. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
24. Car Allowance
25. Performance-related pay plan directly linked to company performance measures and targets
26. Generous Pension Scheme through AON
27. Private Medical Health Care
28. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.