The Royal National Orthopaedic Hospital (RNOH) NHS Trust is seeking a PALS & Complaints Officer to act as a primary contact for individuals raising concerns or seeking advice about Trust services. This role requires excellent communication skills and the ability to manage sensitive situations professionally.
Responsibilities include supporting patients during the complaints process, collaborating with staff to resolve issues quickly, and maintaining records of inquiries and resolutions. Relevant experience in NHS Pals or a similar role is essential.
Join our team and contribute to an inclusive environment committed to patient care and staff wellbeing.
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