About us...
Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.
A bit about what you will do...
Assistant Front of House Managers in our stylish hotel assist in managing all aspect of the Front Office, inspiring the team to consistently provide excellent service and exceed guests expectations.
1. Assists the Front of House Manager in all aspects of their duties.
2. Lead by example and foster team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
3. Provide input for Front Office departmental meetings and deputise in the Front of House Managers absence.
4. Be aware of credit policies and procedures and liaise closely with the Finance department to ensure that credit procedures are properly carried out.
5. Compile statistics for Front Office and provide related reports.
6. Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.