Join Our Team as a Service Controller!
Are you ready to take your career to the next level? At Finning (UK) Ltd, we’re looking for a passionate and dedicated Service Controller to lead a dynamic team of engineers. Your mission? To ensure our customers receive an exceptional experience by optimizing resources and maintaining our high standards of service delivery.
As part of the renowned Rollo brand, you’ll benefit from our rich heritage in the construction plant and power generation industries, backed by the expertise of one of the leading service providers in the field. Join us and be part of a team that values innovation and excellence!
Your Responsibilities
* Customer Engagement: Understand and respond to customer requests, prioritizing their needs and ensuring timely actions.
* Resource Allocation: Allocate the right resources to meet customer needs efficiently.
* Job Management: Plan and oversee jobs to maximize engineer productivity and ensure smooth progress.
* Work Order Management: Open and close work orders accurately to enhance billing accuracy.
* Team Leadership: Directly manage and mentor a team of 4-8 engineers, addressing performance issues and fostering a culture of excellence.
What We’re Looking For
* Experience: Apprentice-trained engineer with at least 5 years of relevant experience.
* Customer Focus: Strong customer service skills and the ability to build lasting relationships.
* Organizational Skills: Excellent planning and organizing abilities with a keen attention to detail.
* Technical Knowledge: Familiarity with gas and diesel engine products, commissioning processes, and parts ordering systems.
* IT Proficiency: Good skills in Microsoft Office and other relevant software.
Working Conditions
This is an office-based role with a flexible working pattern between 7 AM – 6 PM on weekdays, and occasional Saturday work may be required. You will be responsible for planning and dispatching approximately 25 regional field engineers.
Why Join Us?
At Finning, we believe our people are the heart and soul of our company. Here’s what you can expect:
* Competitive Salary: Enjoy a salary that reflects your skills and experience.
* Generous Leave: 25 days of annual leave plus bank holidays, with the option to purchase an additional 5 days.
* Annual Bonus: Performance-based bonuses to reward your hard work.
* Comprehensive Benefits: Including a pension scheme, life insurance, healthcare benefits, and more.
* Family-Friendly Policies: Enhanced maternity and paternity packages, flexible working options, and support for working parents.
* Wellbeing Support: Access to mental health first aiders and employee wellbeing solutions.
If you’re looking for a global organization that offers industry-leading training and a competitive package, we want to hear from you!
Our Commitment to Diversity
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply. We are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.
Join us in making a difference and apply today!