Assistant Reception Manager
Milton Hill House – Abingdon, Oxfordshire
Full Time, Permanent
About The Role
We’re looking for an Assistant Reception Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a hands‑on operational role, supporting the effective day‑to‑day management of the Reception department, ensuring high standards of guest service, strong operational control, and a well‑organised department. The Assistant Reception Manager will support in overseeing Reception, including reservations and leisure membership administration, while leading the team on shift, maintaining standards, and supporting the Front Office Manager with the smooth running of the department.
Key Responsibilities
* Support the overall day‑to‑day running of the Front Office department
* Lead the Reception team on shift and act as the key point of support for team members during busy periods
* Deliver a high standard of guest service at all times, ensuring guests receive a warm, professional, and efficient experience
* Handling guest queries, complaints, and service recovery confidently and effectively
* Supporting billing accuracy, payment handling, room allocation, and daily reception procedures
* Booking and monitoring reservations, ensuring bookings are handled accurately and efficiently
* Supporting leisure membership administration, including enquiries, renewals, and record management
* Helping to maintain clear procedures, strong standards, and team organisation
* Assisting with induction, training, and ongoing team development
* Working closely with other departments to support a smooth guest journey and overall hotel operation
* Provide operational cover across reception and duty management shifts as required
* Carry out any other duties reasonably required in line with the needs of the business
Our Ideal Assistant Reception Manager Will
* Have previous experience in a hotel Front Office or Reception supervisory role
* Be confident leading a shift and supporting team members in a busy environment
* Have a strong understanding of Reception, Reservations, and guest service procedures
* Be confident handling complaints, problem‑solving, and making decisions on shift
* Have strong organisational skills and attention to detail
* Be comfortable managing both operational and administrative tasks
* Be proactive, reliable, and committed to high standards
* Be someone who leads visibly, supports the team well, and takes ownership of the department
Benefits
* Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare – Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts – up to 55% off cinema tickets
* Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts – Discounts with holiday companies such as TUI and Expedia
* Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Live‑in accommodation available
* Vodafone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BHs and additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during first year back
* Competitive and supportive family benefits
* Day off for baby's first birthday
* Holiday purchase scheme
* On‑going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
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