Location: DHL Aviation, London Heathrow Airport
Department: Routing and capacity
Grade: M
Hours: Mon-Fri 0900-1730
DHL is the most international company in the world, operating in over 220 countries and territories with more than 500,000 colleagues supporting 2.8 million customers globally. We’re passionate about creating an inclusive, diverse workplace where everyone can thrive — championed through initiatives such as DHL4All.
Why Join DHL?
* Competitive salary, including unsociable hours shift allowance
* Annual bonus up to 5% (based on company performance)
* Free onsite parking
* My DHL Rewards – discounts, cashback and savings at 3,000+ retailers
* Pension scheme with up to 6% company contribution
* DHL Share Purchase Plan (after 3 months)
* Private Medical Scheme (after 12 months)
* Occupational Health access
* Enhanced maternity pay (after 12 months)
* Cycle to Work scheme
* CIS Induction – a fully‑paid week immersing you in DHL values
* HealthyMinds – Employee Assistance Programme
Key Responsibilities
* Daily LHR HUB capacity management
* Warehouse walk‑arounds and liaison with Operations Supervisors
* Booking checks and monitoring
* Airline capacity management (increasing/decreasing capacity)
* NRU (Network Routing Updates) & FTR (Freight Transit Routings)
* Liaising with NCC on airline handling instructions
* Managing seasonal schedule changes (Summer/Winter) and HUB parameters
* Daily CALMS & RAFI updates
* Flight sheet allocation and daily update creation
* Performance reporting (e.g. daily operations brief)
* CALMS bookings & reservations, MAWB stock control and airline cancellation notifications
* Developing internal knowledge of FFR/FWB/eCSD and electronic messaging
* Setting up new electronic lanes in CALMS
* Managing OFFNETS and HWO (Heavyweight & Oversized) Tool
* Supporting linehaul coverage, including ad‑hoc truck bookings
Safety Expectations
* Take responsibility for their own health, safety and wellbeing — and that of others
* Report accidents, near‑misses and hazards
* Follow all safe systems of work
* Wear appropriate PPE at all times
What You’ll Bring
* LHR Operations or NCC experience (desirable)
* Strong stakeholder management skills
* Competent using Microsoft packages
* Excellent communication skills
* 1–2 years’ experience ideal
How to Apply
Please submit your CV including a full and complete 5‑year history, covering:
* Employment
* Education
* Any gaps longer than 28 days
Our Recruitment Process
* Competency‑based interviews ensure fairness and consistency
* We encourage you to share your achievements — and ask questions along the way
* Recruitment is a two‑way process, and we want to ensure DHL is the right fit for you
Next Steps
After applying, you’ll receive an email confirmation. A member of our Talent team will then be in touch, which may include a short pre‑screening conversation.
For queries, contact: HGUKTalent@dhl.com
Important Information
* A full 5‑year employment history is mandatory
* A Criminal Record Check will be conducted
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