Key Tasks And Responsibilities
To promote and sell to members all the Club's services relating to Membership, Insurance, Travel and UK Sites ensuring compliance with all standards.
In conjunction with business requirements to undergo training and comply with current and ongoing FCA regulatory requirements.
Undertake, as required, additional learning activity to develop product knowledge across the full range of products to meet operational requirements.
Provide a high level customer advice and information service to our members and potential members, in accordance with the Club's standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible.
Support and assist colleagues through sharing of knowledge and experience in a "Buddy" environment to ensure a quality service to our Members is maintained.
Take ownership of own personal development, maintaining an up to date knowledge of products, services, systems and procedures necessary to carry out the role.
To assist other sections of the department and represent the Club at outside events as required.
To complete 15 hours of Continuous Professional Development (CPD) per year. Please see this link for example CPD activities.
Essential Skills
Previous experience of customer service/care within a busy Call/Contact Centre environment.
Excellent communication skills, both verbal and written.
Great team working skills and the ability to be a good listener
Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels.
Demonstrates strong integrity
Willingness to keep learning, ability to adapt to new systems/change/procedures as required.
Knowledge of Google Suite desirable.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.