As a Customer Service Administrator, you will deliver exceptional customer service while providing administrative support to both internal and external stakeholders. The role involves managing high-volume, often complex customer interactions, coordinating repair processes, and ensuring the efficient operation of our repair facility.
Key Responsibilities:
1. Manage customer repairs across in-house and subcontracted facilities
2. Deliver high-quality customer service across all touchpoints
3. Prepare quotations and pricing for repairs, goods, and services
4. Coordinate customer loan requirements and orders
5. Raise and manage purchase orders in line with procurement guidelines
6. Handle delivery forecasts, reporting, and general customer enquiries
7. Liaise closely with production teams to meet operational targets
8. Support import/export processes and requirements
9. Drive improvements in turnaround time (TAT), on-time delivery (OTD), quality, and cost efficiency
10. Maintain strong customer relationships from quotation through to payment
11. Ensure compliance with regulatory and industry requirements
12. Provide proactive guidance to enhance customer and business outcomes
Qualifications & Experience:
13. Degree-level education (or equivalent experience)
14. Proven experience in customer service and administrative roles
15. Strong communication and interpersonal skills
16. Ability to manage high-volume and complex workloads
17. High attention to detail and excellent organisational skills
18. Collaborative mindset with experience working cross-functionally
19. Knowledge of avionics or regulatory compliance (desirable)
Benefits:
20. Equipsme private medical expense insurance
21. 25 days annual leave + bank holidays
22. On-site parking
23. Death in service benefit (4x annual salary)
24. Group personal pension plan
Employee Experience:
At AMETEK MRO, we are committed to creating a supportive and inclusive workplace. We offer:
25. Employee engagement and wellness initiatives
26. Team-building activities and social events
27. Professional development opportunities
28. A collaborative and people-focused culture