Role Title: Casual Library Assistant Team: Library Services Location: University of Suffolk, Ipswich Campus Hourly Rate: £12.21 per hour plus 12.07% holiday pay Role Description: The University of Suffolk is seeking enthusiastic and reliable individuals to join our team as Casual Library Assistants. This role involves Casual Library Assistants supporting the public face of the University of Suffolk Library, providing excellent front-line customer service to all users to support learning, teaching, research, and engagement. Key Responsibilities: Act as a first point of contact for library users across physical and digital communication Advise users on library processes, explaining procedures or escalating queries as appropriate Requirements: Experience of working in a busy customer-facing environment Experience of using libraries Effective communication skills, both verbal and written. High level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time Please refer to the full role outline for further details on the responsibilities and requirements, or for an informal conversation please contact Marium Miah (Library Services Supervisor) m.miah10@uos.ac.uk. How to Apply: If you feel that you could make a positive contribution within our team, then we would love to hear from you! Please click apply now and complete the application form, submit an up-to-date CV, and a covering letter. Additional Information: Please note that it is entirely at the University's discretion whether to offer you work, and it is under no obligation to provide work to you at any time. The engaging manager/administrator will provide details about the assignment, either via email, MS Teams, or WhatsApp, including the start date, duration, and type of Shift patterns are as follows: Weekday Morning shift: 08:30-16:30 Weekday Evening shift: 11:00-19:00 Saturdays: 09:00-17:00. Based on service needs, you may occaisonally be offered portions of these shifts. Closing Date: Tuesday 15 July 2025 Interview Date: Tuesday 22 July 2025