Red Recruitment is recruiting a Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for a Collections Handler to join their team on a temporary basis. Ideally, you will have experience working with collections, debt management, or financial services.
The hourly rate is £12.21 per hour and this is a full-time position.
Benefits and Package for a Collections Handler:
Salary: £12.21 per hour
Hours: Monday - Friday, 1pm - 9pm
Contract Type: Temporary
Location: Banbury
Start date: ASAP
Smart, Casual dress
Company events
Company pension
Referral programme
Transport linksKey Responsibilities of a Collections Handler:
Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution
Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements
Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures
Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
Assessing customer account details to understand the delinquency status and identify potential collection strategies
Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
Negotiating payment plans with customers to recover outstanding balances in a timely mannerKey Skills and Experience of a Collections Handler:
Previous Collections / Debt management experience is essential
You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations
Having excellent interpersonal skills and the ability to build rapport is required
Experience working within Financial Services, Collections, or retail finance is preferred
Having an empathetic approach is required due to the nature of the calls
You should have a passion for helping customersIf you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)