Job Description
Job role: 1st Line Support Engineer
Location: Mynydd Isa, Wales (On site / Hybrid)
Clearance required: Eligibility for SC Clearance (*no sponsorship)
This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, theyre looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North East of Wales.
Key Responsibilities
* Providing first-line technical support to end-users both on site and remotely.
* Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
* Managing Azure Active Directory users, groups, and policies.
* Assisting with Intune deployments and device management.
* Logging, tracking, and resolving incidents via the service desk system.
* Escalating complex issues to 2nd/3rd line teams where necessary.
Key skills required:
1. At least 1 year of experience in a 1st Line Support or Service Desk role.
2. Good knowledge of M365 administration and support.
3. Hands-on experience with Azure AD
4. Experience with Intune deployments
5. Experience building laptops / Mac suppo...