We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.
Key responsibilities:
* Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
* Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
* Act as a keyworker for allocated clients, offering consistent support and engagement
* Carry out regular welfare checks and monitor clients physical and emotional presentation
* Support safeguarding practices and report concerns in line with policy
* Assist with drug and alcohol testing in line with training and procedures
* Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
* Follow health & safety, infection control, and lone working procedures at all times.
* Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
* Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
* Maintain accurate electronic records and contribute to handovers and team communication
* Support with practical tasks as required, including maintaining clean and safe communal environments
Essential criteria:
* Experience in a support, care, or people-focused role
* Strong verbal and communication skills
* Understanding of safeguarding and willingness to follow safeguarding procedures
* Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
* Ability to build professional and supportive relationships with vulnerable individuals
* Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
* Basic computer literacy and confidence using electronic systems
* Calm, reliable, and compassionate approach, including in challenging situations
* Willingness and ability to work across different shift patterns, including some weekends, as required by the service
Desirable:
* Experience in mental health, substance use, recovery, or related services
* Understanding of trauma-informed approaches
* Experience of key-working or supporting individuals with complex needs
* Knowledge of detox or recovery pathways
* Experience liaising with community or statutory services
* Experience working in a multidisciplinary team
We offer:
* Full training and ongoing development with scope for progression
* Supportive team environment
* Regular supervision and reflective practice
* Opportunity to be part of a new and developing detox service
This role requires working shifts, including evenings, weekends, and potentially nights.
Enhanced DBS required.