Position Overview
Our Works for Us team is committed to delivering a reliable, high‑quality, multi‑channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment‑focused training, and engaging in personal development activities.
Responsibilities
* Work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public.
* Provide face‑to‑face advice, phone support, and email services.
* Demonstrate adaptability to fast‑changing priorities and compliance with quality standards.
* Deliver in‑depth employability advice and guidance.
* Coach and provide training support to small groups of service users on a sessional basis.
Qualifications
* Competent and confident in using IT, and specifically using IT applications and resources on websites.
* Clear and accurate communication skills, both spoken and written.
* Ability to listen, understand, and use information to conduct effective client interviews.
* Team‑oriented, organized, and able to manage time effectively.
* Confidence in working toward performance targets.
* Recognition of the limits and boundaries of the role.
* Background in advice giving, coaching, or tutoring (desirable but not essential).
Full training and induction will be provided. The successful applicant will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training. The applicant will be asked to undergo a Disclosure and Barring Service (DBS) check.
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