LINGWELL CROFT SURGERY
JOB DESCRIPTION
RECEPTIONIST x 2
IMMEDIATE SUPERVISOR Assistant Practice Manager
RESPONSIBLE TO: Practice Manager
SALARY: £23,569/year; Full time equivalent
PURPOSE OF POST:
To ensure that the Reception Area is operated as smooth as possible, in order to provide the best possible service.
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receptionist 1-Days of work 25 hours over:
Tuesday pm
Wednesday pm
Thursday pm
Friday pm
Receptionist 2-Days of work 24 hours over:
Monday pm
Tuesday pm
Wednesday pm
Friday pm
PRINCIPLE DUTIES AND RESPONSIBILITIES:
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
* To answer telephone calls in a proficient manner
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
* Ensure that the telephone system is operational at the beginning of the day
* Use care navigation template to ensure effective booking of appointment system for GPs, Nurses and other service providers.
* To action requests for repeat / acute prescriptions and ensure they are ready for collection by the patients/pharmacists to specific timescale agreed
* Register new patients and enter patient information onto clinical system as required
* Respond to all queries and request for assistance from patients and other visitors
* Record home visits onto clinical system included all relevant information
* Maintain accurate patient notes and correspondence
* Ensure correspondence, letters, reports, results etc are filed and scanned on to clinical system
* Attend appropriate training courses and update knowledge base
* To action and deal with tasks on daily basis
* Deal with pathology results
* Ensure all patient forms are completed accurately
* Record all new patients and changes of patient details
* Deal with requests from doctors and other members of the Primary Health Care Team
* Scan and code patients' notes as required
* To cover for sickness and holidays as and when requested.
Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other health care workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other health care workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, to include:
* Using personal security systems within the work place according to practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patient's needs
* Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognize people's needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
PERSON SPECIFICATION
ReceptionistFactorsEssentialDesirable
1. Personality
1.1 Self-driven with a positive outlook, and a clear focus on high quality customer service.
Mature, Reliable, tolerant, and determined.
Empathetic communicator, able to see things from the other person's point of view.
Well presented and business-like. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.
* Education and Qualifications
* Good standard of education.
* GCE or equivalent in minimum of 4 subjects including English language grade C or above
* Experience
* Worked with the general public for at least 12 months.
* Team working.
* Must be adept in use of MS
Office, particularly Word, and ideally SystmOne software or similar GP computing system knowledge. Use of Internet and email.
* Worked in a GP practice
* Knowledge
* Day to day office routines.
* NHS experience.
* Knowledge of Medical Terminology.
* Skills/Aptitude
* Good communication skills and the ability to work as part of a team.
* Good telephone skills and kind manner.
* A flexible approach to the work environment.
* Excellent time keeping.
* Able to work independently under pressure when required.
5.6 Able to commute reliably. Able to work extended hours on occasions when required.
Job Type: Part-time
Pay: £12.25 per hour
Benefits:
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Ability to commute/relocate:
* Leeds LS10 3NB: reliably commute or plan to relocate before starting work (required)
Experience:
* Primary care: 2 years (required)
Work Location: In person