Large Housing Association requires a Repair Delivery Manager for a 6-month period to play a key role in ensuring the responsive repairs service is best in class. As an experienced manager, you will have exceptional leadership, organisational and technical skills to manage the teams daily activities and ensure the successful delivery of the repairs service.
Responsibilities:
Ensuring the efficient and high-quality repair and maintenance of homes while leading and developing a team of repair professionals.
You will work closely and collaboratively with colleagues and stakeholders to drive improvements and offer a first-class service to customers.
Make sure all visits and inspections are completed on time
Deliver well cared for homes and places where residents feel safe and a sense of pride through top class contract management.
Deliver a responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback
Establish and maintain a culture of service improvement, supporting staff to deliver
change projects to meet developing and evolving customer needs.
Develop and implement efficient repair and maintenance processes and workflows
specifically within the delivery of day to day repairs to embed the foundation of the Repairs Hub.
Continually monitor the performance of all repairs using data, analysis and insight to
instigate appropriate improvements and recommendations.
Skills & experience:
Experience of delivering repair improvement plans across complex delivery models
Experience of delivering performance improvement projects in a repairs or property
services environment to drive service improvement.
Excellent knowledge of repair & maintenance processes, tools and equipment.
Proven experience of team leadership and staff development.
Will have knowledge and experience of key policy and change initiatives.
Experience and practical knowledge of business planning and performance monitoring
Customer focussed mindset
£206 pd PAYE, £275 pd Umbrella
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: £206.00-£275.00 per day
Work Location: In person