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We are seeking a new Membership Co-ordinator to join our head office team in Clapham Junction as soon as possible. This role represents an attractive opportunity to support us as we develop our ways of working to attract new recruits to our membership organisation and improve our service offer to around 40,000 existing members.
The role:
You will be the first port of call for members’ enquiries and for CSPA local groups’ committee members and you’ll be responsible for processing applications and managing member records within the CRM.
You will also play a key role in supporting the General Secretary and Office Manager with diary management, meeting arrangements, and by assisting the Office Manager with the smooth running of the office and administration of our residential AGM.
About you:
We’re looking for a good communicator, who is adept at juggling tasks and keeping everything on track. You’ll have strong customer service experience, ideally gained within a membership organisation. You’ll bring with you experience of working with a CRM and be comfortable with Microsoft software such as Word and Excel. Previous experience of the civil service or trade unions would be beneficial but is not essential.
About us:
We are a membership organisation that aims to maximise the benefits of the Civil Service Pension and to promote a better later life for all pensioners. We work with the Cabinet Office as a recognised stakeholder, representing those in receipt of a Civil Service Pension, to ensure members’ interests are best protected. We also provide bespoke services and benefits for our members.
We campaign with partner organisations on matters of direct interest to the wider community of older people, including:
* State Pensions
* Health and Social Care
* Better Public Transport
* Digital Exclusion and Inclusion
* Accessible Housing
The team:
You will join a small, but dedicated, team, based in Clapham Junction. This is a full-time, 35 hour a week position, with a starting salary of £36,000 pa, with six weeks paid annual leave allowance, excluding public holidays. If you are interested in applying for this position, please contact CSPA HQ for an application pack by emailing nadeene.morris@cspa.co.uk
The closing date for applications for the post will be Monday 18 August 2025.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Civic and Social Organizations
Referrals increase your chances of interviewing at CSPA (Civil Service Pensioners' Alliance) by 2x
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