About Us:
Two world-class Hyatt hotels opened in Manchester’s Innovation District in January 2020; with 328 rooms, suites and studios Hyatt Regency and Hyatt House Manchester are cleverly positioned on a peaceful square, yet both offer effortless access to Manchester’s City Centre, its transport hubs and tourism attractions.
Hyatt Regency Manchester is an inviting upscale hotel featuring beautiful rooms and suites, an exclusive Regency Club Lounge as well as a high-spec gym plus conferencing, meeting and business facilities. Whereas Hyatt House Manchester offers modern suites, fully equipped kitchens and complimentary laundry facilities making it a luxurious, yet true, home-from-home experience.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt, our aim is to create energising experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
About the role:
As Front Desk Host you are, ensuring maximum guest satisfaction and adhering to the standard required by the hotel. Some of the key processes include but are not limited to:
1. To recognise guests before they approach Front Desk immediately, cordially and with a smile.
2. To attend/assist hotel guests in the procedures of registering, escorting to Regency Club and other guests' enquiries, key handling, messages and all related matters.
3. To register guests promptly providing all necessary information to ensure guest’s comfort and Hyatt standards (see task list).
4. To register updated guest information into the system immediately and accurately.
5. To file all Registration Cards and back up from other outlets in the filing tray before leaving your shift.
We offer you a competitive remuneration package and in return for your hard work and dedication your benefits include generous hotel discounts and complimentary hotel nights worldwide, to name but a few. You will have the opportunity for career development either in Manchester, the UK or overseas.
Hyatt offers a great range of benefits, including:
6. 12 free nights per year of service across Hyatt Hotels worldwide
7. Colleague and Friends & Family rates across Hyatt Hotels worldwide
8. F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars
9. Dry cleaning of business attire
10. Complimentary meals on duty
11. Workplace pension scheme
12. Continuous Learning & Development opportunities
Being part of Hyatt Regency & Hyatt House Manchester also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised as a UK Great Place to Work Company!
About you:
Ideally you have already gained work experience in the same or similar role, preferably within a prestigious hotel environment. You are passionate about customer service and motivated to change and grow. Experience of Hotel systems such as Opera and Reserve are preferable.
If you are a dynamic, sociable and talented individual that is looking to join a fun and vibrant team, then we would like to meet you.