Host/Hostess - UK - London
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We're now looking for a Host/Hostess to join our team!
The role
As a Host/Hostess at Big Mamma, you'll be the first person our guests meet, creating a warm, professional and welcoming experience from the moment they arrive.
You will:
* Greet and seat guests, allocate tables and accommodate walk-ins
* Master our bookings system and ensure every enquiry is managed efficiently
* Solve problems proactively when bookings or service don't go as planned
* Maintain cleanliness, organisation and health & safety standards across the floor
* Support your colleagues during service with a positive, friendly attitude
* Create memorable moments for guests with a warm, professional approach
About you
* Big smile and passion for Italian food
* High energy, proactive attitude and team spirit
* Excellent customer service and communication skills
* Knowledge of online booking systems ( SevenRooms is a bonus )
* Previous experience as a Host/Hostess in a busy restaurant
* Flexible availability, including evenings and weekends
What Big Mamma offers
* Permanent, full-time position
* £15.21 per hour + Tronc Point
* 5-day working week with 2 days off
* Daily staff meals
* 15% discount across all Big Mamma restaurants (UK and Ireland)
* 500 employee referral bonus
* Wagestream - access your pay between paydays
* Mental health & wellbeing support (Open Up)
* Continuous training and career progression
* Mobility across UK and European venues
BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.