Customer Insight Manager(16703)
Description
Customer Insight Manager
We are easyJet
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
>Have proven experience in a data analyst, BI analyst, analytics or insight role
>Enjoy working with large datasets, survey data or using BI tools like Tableau
The Team
You’ll join our Customer Strategy & Insights team, who enable the business to make better customer-led decisions through data, insight and research. We’re collaborative, fast-paced and focused on delivering actionable analytics that drive easyJet’s success.
The Role
As a Customer Insight Analyst, you’ll deliver robust customer, CX and performance analytics that underpin insight across the business.
>You’ll focus on data analysis, reporting and dashboarding, building the analytical foundation for our Insight Consultants.
>Analyse customer experience and satisfaction data across Airport, Inflight and Service Recovery touchpoints
>Support monthly and quarterly reporting of customer KPIs, including CSAT
>Identify trends, drivers and anomalies in customer performance data
>Build, maintain and iterate customer and CX dashboards using Tableau (or equivalent tools)
>Ensure metrics are clearly defined, consistent and documented
>Work with central analytics teams to extract, transform and validate customer datasets
>Conduct ad-hoc and structured analysis in response to business questions
>Translate complex analysis into concise summaries for non-technical stakeholders
>Manage multiple analytical tasks and priorities independently
>Contribute to continuous improvement of customer analytics capability and standards
Business Area
Marketing
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Marketing
Schedule
Full-time
Unposting Date
24/02/2026, 11:59:00 PM