Head of IT, Systems and Network Operations
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation?
We're seeking a visionary leader to drive innovation, optimise performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you'll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You'll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
* Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
* Develop and execute a comprehensive technical operations strategy.
* Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
* Collaborate with leadership to drive tech adoption and operational improvements.
* Oversee incident, change, and problem management processes.
* Manage infrastructure capacity, disaster recovery, and business continuity plans.
* Foster a high-performance, innovative, and customer-focused team culture.
What We're Looking For:
* 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
* Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
* Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
* Experience managing budgets, vendors, and SLAs.
* A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
* Work in a fast-growing, innovative environment.
* Lead transformational projects with real impact.
* Enjoy competitive compensation and professional growth opportunities.
If you're a visionary leader ready to shape the future of technical operations, let's talk