As a Senior Customer Account Representative, you will be at the forefront of our customer engagement strategy, managing key accounts with a blend of operational precision and strategic insight. You will own the customer order book, ensuring flawless execution while driving initiatives that deepen client relationships and unlock new business opportunities. Experience in industries such as marine, medical, automotive, aerospace, FMCG would be welcome
Main Duties
* Lead strategic sales initiatives by proactively pursuing new bids and pricing opportunities, ensuring on-time delivery and identifying avenues for business growth.
* own the customer order book, overseeing accurate sales order processing, purchase order review, and seamless transactions.
* serve as a trusted advisor and primary point of contact for key clients, balancing day-to-day operational support with long-term strategic planning.
* Ensure rigorous compliance across all customer transactions, collaborating closely with Export Trade and internal teams to uphold regulatory standards.
* Collaborate cross-functionally to synchronize delivery schedules and manage customer expectations, driving excellence in service and operational performance.
Skills and Knowledge
1. Proven experience in customer service within manufacturing or engineering sectors, with a track record of managing challenging customer in...