Overview
Production Support Team Lead - Birmingham, UK. Location: Birmingham. Corporate Title: Assistant Vice President. Job ID: R0398985. Full-time, Regular.
We are currently looking for an experienced professional to join our Production Engineering team for eDiscovery and Archiving technology domain. As a Production Support Lead, you will be responsible for ensuring the stability and reliability of our application platforms by maintaining the smooth operation of the underlying infrastructure and ensuring that systems and applications function as expected.
You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene.
What Well Offer You
* Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
* Competitive salary and non-contributory pension
* 30 days holiday plus bank holidays, with the option to purchase additional days
* Life Assurance and Private Healthcare for you and your family
* A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
* The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year
Your Key Responsibilities
* Manage incidents to resolution, keeping stakeholders informed and minimizing impact, foster effective relationships with business stakeholders, engineering colleagues, vendor teams, and infrastructure
* Develop expertise in supported applications, including business flows, architecture, and hardware configuration
* Provide technical and thought leadership in incident and service request management, ensuring monitoring meets SLA/KPI targets and maximizes application uptime
* Assist in approving new releases and production changes, keep stakeholders informed, and ensure production readiness criteria are met
* Maintain up-to-date support runbooks and knowledge articles and promote a proactive and predictive support approach using SRE techniques
* Act as the point of contact and escalation for business members and ensure effective restoration of product services by taking control of and managing each incident
Your Skills And Experience
* Highly experienced with Production Application Support and ITIL Practices
* Experience with relational database management systems, troubleshooting, monitoring, Service Management tools (ServiceNow, JIRA) and scheduling tools (e.g., Geneos, Netcool, Control-M, Autosys)
* Experience in log monitoring and troubleshooting of Java-based applications and OpenShift platform
* Experience creating weekly/monthly reports for senior leadership
* Bachelors degree in computer science or IT-related discipline (or equivalent work experience/diploma); ITIL/DevOps/SRE experience; ITIL v3 Foundation certification, DevOps/Cloud certifications
How We Support You
* Training and development to help you excel in your career
* Coaching and support from experts in your team
* A culture of continuous learning to aid progression
* A range of flexible benefits that you can tailor to suit your needs
* We value diversity and are an equal opportunities employer; we make reasonable adjustments for those with a disability (e.g., assistive equipment such as screen readers, assistive hearing devices, adapted keyboards)
About Us
Deutsche Bank is a leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years and has received other recognitions for LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day, acting responsibly, thinking commercially, taking initiative and working collaboratively. We welcome applications from all people and promote a positive, fair and inclusive work environment.
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