Employment Type - Full Time
0 Hours per Week
United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A comprehensive healthcare plan through our company-funded scheme
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Deals and discounts
EVolve Car Scheme
Employee Assistance Plan
MORE Choices flexible benefits
Enhanced parental leave schemes
We have a great opportunity for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will provide a single point of contact and first line technical support for all IT enquiries from internal United Utilities customers, whilst following well defined ITIL processes.
Strong technical and customer service skills are essential to drive first contact resolution and customer satisfaction. The Service Desk Analyst is also responsible for the management of incidents and requests through to resolution, escalating where appropriate.
Aim to fix user issues at the first point of contact to increase customer satisfaction and avoid the need to assign to 2nd & 3rd line support teams
Act as a first point of escalation for Digital service issues
Centrally managed shift and break times need to be adhered to in order to achieve optimal resource levels and associated KPIs.
Proficiency in diagnosing and resolving issues with computers, operating systems (Windows 8.1 and 10 and 11) and software applications.
Proficiency in diagnosing and resolving issues with mobile phones and tablets including mobile applications.
Proven experience working in a service desk or desktop team environment
ITIL V3/V4 Qualification
In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.