Counter Fraud Technical Specialist - Part-Time and Full-Time
London/Bromley
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
We're looking for one part-time or full-time Counter Fraud Investigator to join our Commercial Counter Fraud Department for 14-month secondment/FTC as a Technical Specialist reporting to our Counter Fraud Team Leader.
This role has a hybrid working style where you will work onsite from our Bromley office twice a week and the rest of the time from home.
What you'll be doing:
1. You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
2. You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
3. You will manage customer and broker expectations, including enquiries into indemnity, liability and will update them throughout an investigation.
4. You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
5. You will mitigate the spend and control the cost of investigations by identifying threats, and leakage, and recommend appropriate handling strategies to colleagues.
6. You will be the technical referral point for the department, and be aware of the changing legal and regulatory environment and help to identify necessary changes to maximise fraud detection.
7. You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
8. You will sometimes deputise for the Leadership Team, and be accountable for the team's quality and performance by completing QA reviews, authorising payments and savings and attending leadership meetings.
9. You will represent DLG at relevant industry forums and steering committees. Ensuring excellent internal stakeholder engagement, preparation, participation and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.
10. You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, minimising avoidable complaints.
What you'll need:
11. Counter Fraud insurance background
12. Previous experience in claims handling (Property, Liability and Motor) and/or policy fraud
13. Excellent organisational and time management skills
14. Good communication skills
15. Ability to prioritise and manage workload efficiently
Ways of Working
Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:
16. 9% employer contributed pension
17. Up to 10% bonus
18. 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
19. Additional optional Health and Dental insurance
20. EV car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
21. 25 days annual leave
22. Buy as you earn share scheme
23. Employee discounts and cashback
24. Plus many more!
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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