Scaled Client Solutions Manager – Global Business Solutions – London
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Responsibilities
Who are we?
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long‑term client partnerships and growth! We are responsible for the day‑to‑day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunity and solutions to exceed their expectations, securing future investment.
Core Responsibilities
* Educate clients and internal team on two of the strategic automated ad solutions (Smart+ and Shop Ads) on product best practices, platform updates, and best practices/optimisations to drive campaign success.
* Responsible for driving and progress reporting of key product metrics such as Ad Revenue Attainments and profitability metrics.
* Develop scalable TikTok performance media strategies as part of the integrated TikTok Ads solutions.
* Deliver and optimise partnerships with key XFNs to improve ROI/ROAS of Smart+ TikTok Shop Ads product suite, including PSO, Creative Ops, Measurement TikTok Shop Team.
* Develop internal tools, resources and training for Seller Enablement and upskilling of GBS org.
* Hands‑on implementation as required as part of strategic value add. Proficiency on TikTok Ads Manager is highly desirable.
Qualifications
Minimum Qualifications
* Experience within performance marketing or eCommerce within account management or client solutions role.
* Ability to analyse data and identify insights, analysing the status quo, planning strategies and executing rapid trial & error iterations and constantly improving.
* Strong organisational skills and demonstrated record of overseeing and driving strategic projects and programs that deliver high‑impact results.
* Excellent communication, presentation and analytical skills. Ability to influence at senior level and distill complex product optimisations into easy‑to‑execute client strategies.
* Tight operational rigor and process driven experience.
* Comfortable presenting complex analysis in a simple, easy to digest way to C‑suite level stakeholders.
Preferred Qualifications
* Hands‑on experience with TikTok Shop organic, or/and paid solutions.
* Knowledge of performance media sales, marketing processes and technologies preferred. (e.g. Auction/Programmatic, performance, measurement.)
* Experience working in matrix, and/or global organisations.
* Exceptional collaborators. Comfortable working with cross‑functional partners in a fast‑changing environment.
* Strong measurement knowledge, proven success in co‑creation and implementation of learning agenda with Measurement/MarSci Partners.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Seniority Level
Not applicable
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Online Media
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