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Call Centre - Customer Service Advisor, Staines-upon-Thames
Client: Bupa
Location: Staines-upon-Thames, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 900937517374
Job Views: 4
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Customer Service Advisor – Contact Centre
Opportunity to increase to £31,150 in first 18 months depending on individual performance
Permanent - Full time 37.5 hours per week
Monday to Friday 8am - 8pm and Saturday 8am - 4pm
Shifts will rotate within operating hours, including one Saturday per month.
First 15 weeks
Four days on-site at Willow House (Staines) and one day working from home*
Start speaking with customers from week 5 of training
During training, annual leave is not available to ensure effective learning.
Post-training, you may work from home up to three days a week*
We make health happen
As a Customer Service Advisor, you'll be the voice of Bupa, providing care and guidance to customers regarding their health insurance policies, including declining treatment requests when necessary.
Key qualities include being highly organized, resilient, attentive, customer-focused, adaptable, and compliant with FCA regulations. Confidence in using PCs and multiple systems simultaneously is essential.
To benefit from hybrid working, a private, quiet workspace with a wired internet connection is required.
How you'll help make health happen:
* Answering calls to support customer inquiries
* Authorizing or declining treatments based on policy and company guidelines
* Maintaining accurate customer records
Benefits include 33 days of holidays, primary care services, biannual health assessments, optional medical insurance, Wagestream early wage access, pension schemes, exclusive discounts, parental leave, and extensive learning and development programs.
Why Bupa?
We are a health insurer and provider committed to helping people live healthier lives, driven by purpose, care, and responsibility.
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