PART TIME - 25hrs Portsmouth MH Serv Lot 1 - Outram provides supported accommodation for up to 12 adults, who have mental ill health and alcohol / substance misuse needs. Our clients have a mix of medium to high support needs and this service provides 24/7 support across two houses next door to each other. Our aim is to support clients to develop life skills to enable them to achieve their goals, gain independence and move on to safe and secure accommodation. You’d be part of a small team that works collaboratively with clients to help them achieve positive outcomes. If you love working with people and are looking for a role where you can make a real difference in the lives of those your support, then this is the role for you! JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service To assist clients with managing their finances, paying rent, managing arrears and accessing benefits To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks To support individuals to achieve their desired goals To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role may require a full drivers’ licence and access to a vehicle This role may require you to work flexibly across several sites This role may require you to work with clients on a one-to-one basis This role may require you to work nights and/or weekends This role may require you to lone work DESIRABLE CRITERIA Experience in similar sectors Experience in customer service roles ESSENTIAL CRITERIA Good communication skills Clear verbal and written English Good keyboard skills for data inputting Basic knowledge of Microsoft Outlook, Excel and Word Polite and assertive manner Ability to self-motivate as you will work on your own Collaborate well in a team Ability to respond calmly in a crisis Have an interest and genuine concern for homelessness and related issues We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.