The Vacancy
Accounts Assistant
Location: Hybrid /Bournemouth based
Department: Finance / Credit Control
Salary: Competitive + Bonuses
Are you detail-oriented, confident, and ready to make a real impact in a busy finance environment? We're looking for a motivated Accounts Assistant to join our Credit Control team and help drive the timely collection of cash while building strong customer relationships.
What You'll Be Doing:
As an integral part of our Credit Control function, you'll:
* Chase overdue debt via calls, emails, and dunning letters - always within policy.
* Build trusted relationships with customers and internal teams (especially Operations and House Managers).
* Keep accurate records and maintain customer files to a high standard.
* Provide daily reporting for management and support senior leaders with analysis.
* Respond professionally to customer queries and complaints via phone and email.
* Take on occasional ad-hoc tasks to support the wider business.
What We're Looking For:
* Previous credit control experience preferred - ideally within a professional services setting.
* Strong knowledge of Microsoft Excel and Word; experience with MRI Qube is a bonus.
* Excellent communication skills and the ability to work both independently and collaboratively.
* A proactive problem-solver who thrives in fast-paced, target-driven environments.
* High attention to detail and the ability to prioritise effectively under pressure.
Why Join Us?
* Work in a supportive team environment where your contributions matter.
* Help us reduce bad debt and keep our operations running smoothly.
* Enjoy the flexibility of a hybrid working model.
* Make a difference by putting the customer at the heart of everything we do.
If you're passionate about finance, eager to grow, and ready to join a high-performing team - we want to hear from you.
Apply today and take the next step in your career with us.
About Us
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team."
Linda Diamond - House Manager
"Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!"
Andrea Waldron - Senior HR Business Partner
"From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments."
Emily Bishop - Principal Planning Associate
"Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding."
Caroline Craig-cordel - Sales Consultant
"I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time."
Stan Smolyar - Head of Brand
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