Job Description
Summary
Location
Dartford
Job Family
Retail
Job Type
Full Time
Posted Date
11-Nov-2025
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
1. Create standout moments – greet every customer with warmth, energy, and genuine interest.
2. Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
3. Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
4. Live our brand – show customers the benefits of staying connected with Virgin Media O2.
5. Own it – follow our policies, flag risks, and protect both our customers ...