DPD UK Newcastle, Northern Ireland, United Kingdom
Overview
Role: Debrief Operative. Location: DPD Newcastle - Armstrong Rd, Armstrong, Washington, NE37 1PR. Salary: £12.21ph - Overtime paid at enhanced rate. Shift Pattern: Monday - Friday. Hours of Work: 10:00 to 18:30. Contract Type: Permanent / 40 Hours per week.
* Salary: £12.21ph - Overtime paid at enhanced rate
* Location: DPD Newcastle - Armstrong Rd, Armstrong, Washington, NE37 1PR
* Shift Pattern: Monday - Friday
* Hours of Work: 10:00 to 18:30
Responsibilities
* Answering telephone calls, assisting customers with enquiries and adhering to depot KPI's
* Assisting drivers with locating addresses and providing delivery instructions
* Assisting customers and providing excellent customer service
* Debrief of drivers ensuring processes are followed correctly
* Reporting and logging damaged handheld devices called Saturn's so these can be fixed without delay
* Ensuring contractor paperwork is completed
* Basic administrative duties
* To implement the Health and Safety Policy, ensuring and maintaining a safe working environment at all times
* To implement the Security Policy ensuring and maintaining a secure passage of goods for the customer
* Carry out such other duties as may reasonably be requested by the Depot Management Team
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Qualifications
* Passion and self-determination
* Keen eye for detail
* Excellent organisational skills
* Ability to work under pressure and meet deadlines
* Flexibility and adaptability to work across various areas of the warehouse if required
* Strong communication skills, both verbal and written
* Proficiency in using computer systems and handheld devices
* Customer service orientation with a positive attitude
* Basic numeracy and literacy skills
* Ability to multitask and prioritise workload effectively
* Team player with a collaborative approach
* Problem-solving skills and initiative
* Reliability and punctuality
Full training, uniform and PPE is provided
Benefits
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 x salary on joining the pension scheme
* Unum Help@Hand - essential health and wellbeing services for you and eligible family members
* Health Kiosks visiting every location
* Vitality at Work
* Free On Site Parking
* Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Distribution
Industries
* Truck Transportation
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