Join to apply for the One Stop - Customer Service Assistant role at Tesco.
Get AI-powered advice on this job and more exclusive features.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
* Applying the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring accurate clocking in and out at the start and end of shifts.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing the shift in the absence of your Shift Leader and Store Manager.
* Following all training to keep everyone safe and compliant.
If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to pass a Post Office Financial and criminal conviction background check; failure to pass will result in withdrawal of the job offer.
Flexible Working
We understand that everyone’s life looks different. We welcome discussions about flexible working arrangements. Whether you’re starting your career, caring for someone, nearing retirement, or adapting to parenthood, talk to us about how we can support you.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, Costa Coffee, and Tango Ice Blast.
As a subsidiary of Tesco, we maintain our independence while benefiting from Tesco’s support. We are committed to inclusivity and accessibility in our recruitment process.
Please Note
We only recruit individuals who have passed the school leaver’s age. Find out the school leaver’s age for your country here.
Benefits include
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive deals and discounts through our colleagues’ benefits platform
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
#J-18808-Ljbffr