Henry Schein One is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.
Henry Schein One Canada has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, our products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premises products are well established with strong customer loyalty while our cloud product customer base is growing every year.
About the Opportunity
We’re looking for a Solution Consultant who knows how to translate technical products into real-world solutions—specifically within dental schools and academic clinics. AxiUm is the leading dental education and patient care software platform, and you’ll be on the front lines helping institutions adopt, optimize, and expand its use.
This role is equal parts advisor, problem solver, and product evangelist. You’ll work closely with sales, implementation, and Account Manger teams to guide institutions through everything from pre-sale evaluations to post-sale optimizations. Your audience will range from IT leaders to deans of dental schools—so strong communication and a deep understanding of academic workflows are a must.
Availability
Up to 25% travelrequired
This is a hybrid role, with one day in office, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.
Key Responsibilities
Partnering with Sales
* Collaborate with Account Executives and Account Managers on new business and renewals.
* Lead customized product demos and discovery sessions that speak directly to the challenges of dental schools and academic health centers.
* Translate institutional needs into tailoredaxiUm solutions that demonstrate tangible value.
Solution Design
* Act as a strategic advisor, helping customers align axiUm to clinical workflows, student tracking, and patient care needs.
* Bridge the gap between technical functionality and day-to-day academic use cases.
Customer Engagement & Success
* Build lasting relationships with faculty, clinic administrators, and IT stakeholders.
* Deliver hands-on engagement to maximize user adoption—especially for underutilized features.
* Identify risks or roadblocks early and proactively recommend solutions.
Driving Expansion
* Surface upsell opportunities by identifying gaps or new use cases for axiUm modules or services.
* Work closely with Account Managers to support renewal conversations and growth planning.
Content Creation & Enablement
* Develop demo environments, use-case documentation, and customer-facing best practices tailored to dental education.
* Create internal tools that help sales and customer success teams speak more fluently about axiUm’s value.
Product Collaboration
* Provide structured feedback to the Product team based on direct customer insights.
* Participate in roadmap discussions and represent the customer voice in prioritization sessions.
Industry Engagement
* Represent axiUm at conferences, webinars, and user groups.
* Build your own reputation as a thought leader in academic technology and digital health education.
Team Enablement
* Mentor junior SCs and collaborate across teams to share insights and improve performance.
* Foster a learning-oriented, adaptable team culture that values innovation and continuous improvement.
Qualifications & Requirements:
* 5+ years in a consulting, solutions engineering, or pre-sales role (ideally in healthcare, education, or SaaS).
* Familiarity with academic workflows and/or clinical environments—dental education experience is a strong plus.
* Confident presenting to both technical teams and executive stakeholders.
* Excellent communication skills.
* Experience with both cloud-based and on-premise solutions
* Strong analytical thinking and the ability to connect dots between product features and customer pain points.
* Willing to travel (up to 25%) to customer sites and industry events.
Our Recruiting Process
We try to make our process as simple as possible while still giving us opportunities to learn about each other.
* Intro/screening call
* Short online behavioural and cognitive assessment.
* Interview with Hiring Manager
* Panel Interview
Compensation & Benefits
The posted range for this position is between $89,750 - $108,875 base + $25,000 – $35,000 variable ($114,750 - $143,875) which is the expected OTE for an employee who is new to the role to fully proficient and experienced in the role.
Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.
Our benefits also include:
* 3% RRSP matching
* Comprehensive health benefits plan, including 100% drug coverage
* 3-week paid vacation, growing up to 5 weeks with tenure
* Unlimited paid flex days
* Paid Birthday off
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