Adword
Job Title: Pega Lead System Architect (LSA)
Location: Remote
Job type: Permanent
Salary: Open to the market rates
Job Description
Experience: 10-14 years overall; 3+ years as LSA; 2+ Pega CS end-to-end implementations
Role Summary: Design Authority. Owns architecture, quality, performance, security, and DevOps; leads CoE standards and AI enablement.
Key Responsibilities
* Own solution blueprint: case taxonomy, microjourneys, interaction flows, CSR Desktop, Knowledge, and Digital Messaging.
* Define non-functional requirements (scale, resiliency) and node strategy: Queue Processors vs. Job Schedulers, background processing, caching.
* Integration architecture: REST/JSON, SOAP (if needed), OAuth2/SAML, eventing (Kafka/JMS), idempotency, pagination, circuit breaker and retry patterns.
* Data design: enterprise data model, data pages (scope, refresh), reference data strategy, data obfuscation and masking for PII.
* UX strategy: Constellation (preferred)/Cosmos; accessibility (WCAG), localization/i18n, responsive behavior.
* DevOps: Deployment Manager pipelines, product packaging/versioning, branching/merge policy, automated quality gates, rollback patterns.
* Observability and performance: PDC operating rhythm, PAL/Alerts analysis, log correlation; performance test strategy and tuning.
* Security & compliance: GDPR-aligned retention/erasure, RBAC/ABAC, secrets management, auditability, encryption at rest and in transit.
* CoE leadership: guardrails & code review checklists, reusable components, reference architectures, developer onboarding and enablement.
* AI initiatives: seed NLP/Email Bot, Digital Messaging intent/sentiment, GenAI-assisted CSR (summarization, knowledge retrieval), and governance (prompt/data policies).
Must-Have Skills
* Pega CS depth: Interaction Portal, Service Cases, Knowledge, Email Bot, Digital Messaging (eg, chat/WhatsApp) with production go-lives.
* Constellation experience: view templates, regions, editable tables, data-reference patterns; or strong Cosmos with migration path understanding.
* Integration design mastery: REST with OAuth2 (client credentials, auth code), error handling frameworks, request/response mapping, timeouts, retries, backoff.
* Event-driven patterns: Kafka/JMS producers/consumers, correlation IDs, exactly-once/at-least-once semantics, dead-letter handling.
* Performance engineering: PDC triage, PAL reading, DB indexing considerations, cache invalidation, node classification, queue throughput tuning.
* DevOps at scale: multi-stage pipelines in Deployment Manager, artifact versioning, approvals, infrastructure-as-code collaboration, release governance.
* Security engineering: Access Manager, attribute-based access control (ABAC) using Access When, field-level encryption/obfuscation, secure logging.
* Testing leadership: PegaUnit strategy, scenario tests, contract tests for integrations, test data management, coverage KPIs.
* Documentation & stakeholder management: architecture decision records (ADRs), trade-off analysis, executive communication, risk management.
Nice-to-Have
* Customer Decision Hub (CDH) to power NBA in service context and next-best-service actions.
* GenAI/Agentic AI in Pega (eg, summarization, knowledge buddy/coach patterns) and NLP model tuning.
* Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns.
* Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/New Relic).
* Travel/E-commerce domain: booking amendments, refunds/chargebacks, partner/supplier support, fraud/risk workflows.
Certifications
* Mandatory: Pega Certified Lead System Architect (CLSA)
* Preferred: Pega Decisioning Consultant, badges in GenAI, Digital Messaging, PDC
If you're excited about this role then we would like to hear from you!
Please apply with a copy of your CV and let's start the conversation!
Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.