Overview
We are looking for Transaction Services Assistants to join our fast-paced and diverse Transaction Services team. This role specialises in supporting the Retail teams across Harrods with large and complex transactions while providing world-class customer service.
As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
Responsibilities
* Support the Retail team by providing expert advice and guidance both over the phone and in person to ensure correct procedures are followed for transactions to be completed successfully.
* Manage customer service and transaction enquiries via email and phone, liaising with stakeholders and clients.
This is an on-site role, requiring presence in Knightsbridge five days per week and includes evening and weekend work.
About You
You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. You will develop and maintain relationships with colleagues and customers, while handling a wide range of responsibilities.
You will also need:
* An interest in Anti Money Laundering and Customer Due Diligence.
* Excellent interpersonal and communication skills when liaising with both internal and external parties.
* Good PC literacy skills with understanding of Microsoft Office.
* The ability to multi-task and readily adapt to changing priorities, whilst ensuring customers are at the forefront of your decision.
* The ability to work under minimum supervision and perform duties effectively.
About Us
Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
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