Join Our Team at Finning (UK) Ltd!
Are you ready to make a difference in customer service? We are looking for a passionate Customer Service Controller to join our dynamic team at Finning Power Rental. In this role, you will be at the forefront of delivering an exceptional customer experience while optimizing resources to meet our clients' needs efficiently.
As a leading provider of temporary and emergency power solutions across the U.K. and Ireland, Finning Power Rental is proud to be part of the Finning group, the largest global dealer of Cat® products and services. If you’re eager to contribute to our mission, read on!
Your Responsibilities
* Lead the Service Engineering Team: Understand and respond to customer requests, assess priorities, and identify actions with agreed timelines.
* Ensure Fleet Availability: Adhere to processes for inspections, repairs, and maintenance, ensuring all data is recorded and up-to-date.
* Maximize Engineer Productivity: Plan jobs effectively and allocate resources to meet customer needs.
* Manage Job Progress: Oversee every stage of job completion to ensure quality and efficiency.
* Drive Best Practices: Implement 5-star contamination control practices through audits and operational excellence.
* Maintain Communication: Liaise with customers to ensure mutual satisfaction and resolve issues promptly.
* Accurate Work Orders: Open and close work orders consistently to maximize billing accuracy.
* Identify Opportunities: Address safety reworks and maintenance while keeping systems updated.
* Data Management: Timely upload of internal drives with relevant data.
* Engage Employees: Foster a consistent approach within the team, using engagement surveys as a guide.
* Ensure Safety: Implement procedural changes to maintain site security and promote health and safety practices.
What We’re Looking For
* Customer Service Skills: Ability to develop strong relationships with clients.
* Planning and Organization: Excellent skills to manage multiple tasks effectively.
* Attention to Detail: A keen eye for accuracy in all aspects of work.
* Interpersonal Skills: Strong influencing and negotiation abilities.
* IT Proficiency: Familiarity with Excel, Teams, and Outlook is essential.
* Team Player: Works well collaboratively and champions health and safety.
Knowledge & Experience
* Understanding of diesel generator products and engine/fuel control systems.
* Familiarity with M3/INFOR systems (training provided).
* Experience with parts identification and ordering processes.
* Knowledge of warranty processes and commissioning.
Why Join Us?
At Finning, we value our employees and offer a range of benefits to support your career and well-being:
* A competitive salary and annual bonus.
* 25 days of annual leave plus bank holidays (with the option to purchase an additional 5 days).
* Company laptop and phone.
* Generous reward scheme, life insurance, and healthcare benefits (medical, optical, dental, and physiotherapy).
* Enhanced maternity and paternity packages, along with family-friendly policies.
* Flexible working options and support from a team of over 40 Mental Health First Aiders.
* Opportunities to support your charity of choice through “Give As You Earn” and recognition awards for length of service.
Join Us Today!
If you’re excited about being part of an industry-leading organization that values diversity and inclusion, we encourage you to apply online today. At Finning, we are committed to creating a welcoming environment for all individuals and providing reasonable accommodations for those with disabilities.
Let’s work together to achieve great things!