Description As an Enterprise Architect for service management, you will be a thought and technical leader focused on delivering customer-centric outcomes, leveraging the M&S service management and D&T technologies. You will lead and mentor architectural resources to achieve business goals, develop and own Enterprise Architecture roadmaps and apply industry best practices to support strategic objectives. Collaborating with senior partners, Engineers and across product tribes, you will ensure alignment of architectural, business, product, and technical priorities. What you'll do Decides on architectural strategic technology & vendor choices/selection for the architecture landscape and TCO economic ambition bringing together technical depth and breadth in a drive towards a single vision. Decides and sets direction on 1–3-year target architectures, transitional states, blueprints, principles, standards & rolling adaptable costed roadmaps for their area. This is in collaboration with D&T product, engineering, data and business stakeholders with a clear line of sight to business need / outcome/ vision and simplifies the landscape. This must also show end to end compliance with the rest of the architecture target. Form part of overall architecture governance ensuring adequate level of architecture artefacts are well understood, are clear, simple and collaboratively created. That transition roadmaps form business cases and executable plans and guide the way to full implementation. Ensure the total cost of ownership (TCO) is considered in all decision-making enabling simplification and lowering towards target state. Ensure architecture vision, targets and changes are delivered seamlessly in partnership with the business Who you are 5 – 10 years enterprise architecture expertise with a strong knowledge of frameworks and modelling tools (e.g. TOGAF / ArchiMate / BIZBOK / LeanIX ) Experience developing enterprise models across Business Capability, Product, Service Domain and Data Proven track record of delivering digital transformation at scale and execution at pace within the last 3 years of emerging architecture and technology trends. Strong understanding of architectural patterns, integration and modern engineering practices Knowledge of IT operating frameworks (e.g. ITIL / COBIT / IT4IT / SIAM / DevOps / etc) Awareness of various ITSM products & tools (Helix / ServiceNow / Jira / etc) Awareness of UK and international standards and legislation around cyber security and resilience (e.g. NIS2 Directive, DORA, ISO/IEC 27001, NIST Cybersecurity Framework, GDPR) What’s in it for you Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Competitive holiday entitlement with the potential to buy extra holiday days. Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business. A generous Defined Contribution Pension Scheme and Life Assurance. A dedicated welcome to our teams with a tailored induction and a wide range of training programs to develop your skills. Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing. Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family. Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. hybridrole LI-Hybrid LI-OT1