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Job Summary
Vacancy for a full‑time Ward Clerk in the Medical SDEC Unit. The role is part of a flexible rota of 12‑hour shifts, including weekends and bank holidays, which are paid at an enhanced rate. The Ward Clerk supports nursing and medical staff with a comprehensive administrative function and provides cross‑cover for other wards/units.
Preference is given to internal Trust staff, 'Priority' and 'At Risk' status staff throughout Devon who can demonstrate recent relevant experience as required by the Person Specification.
About Us
University Hospitals Plymouth NHS Trust is a people business that puts patients at the heart of everything we do. We offer career development in a progressive working environment and are committed to diversity, equality and inclusion across all stages of employment.
Job Responsibilities
* Check patient details on admission and update iPM as necessary.
* Manage enquiries, including telephone enquiries, under the direction of nursing staff.
* Maintain hospital notes in accordance with Trust policies.
* Enter admissions and discharges in SALUS, iPM, System One and CRIS, including ward, clinical, and speciality transfers.
* Trace notes in and out of the ward using the computerised tracing system.
* File notes correctly when patients are discharged, transferred or taken to bereavement services.
* Notify GP in the event of a patient death.
* Report faults to Estates for timely repair.
* Prepare admission packs and manage post distribution.
* Work closely with medical staff and the disciplinary team.
* Arrange transport and book new and follow‑up appointments as required.
* Ensure notes are available for clinical coding post‑discharge.
* Other duties as directed by the Ward Manager/Directorate Support Manager.
* Use systems such as CRIS, System 1, iPM and SALUS.
* Book hot clinic appointments.
Person Specification
Essential Qualifications
* GCSEs 9‑4 (A‑C) in Maths & English and NVQ level 2 in business administration or a related subject, or equivalent demonstrable experience.
Knowledge & Experience
* Previous reception or clerical demonstrable experience.
* Proven ICT skills relevant to hospital systems.
* Experience dealing face‑to‑face with the general public and difficult customers/patients in a pressurised environment.
Desirable
* Clerical/admin experience within a Primary Care Trust.
* Knowledge of hospital systems.
Aptitude & Abilities
* Excellent written and verbal communication skills.
* Initiative and ability to work independently as well as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service (formerly CRB) check will be required to ascertain any previous criminal convictions.
Certificate of Sponsorship
Applications from candidates requiring current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Employer Name: University Hospitals Plymouth NHS Trust
Address: Medical SDEC Unit, Level 6, Derriford Hospital, Plymouth, PL6 8DH
Website: https://www.plymouthhospitals.nhs.uk/
Contact
For reasonable adjustments during the application process, call 01752 432100 or email the recruitment team.
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