Outpatient Waiting List Co-ordinator
Band 3
Job overview
To manage the specialty bookings team to ensure that appointments are booked and waiting lists managed in a timely manner and provide a high quality appointments function to the Trust.
To ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy.
Main duties of the job
* Ensure that all RTT outcomes are inputted correctly as per the RTT rules suite and Trust patient access policy.
* Escalating issues to service leads / manager ensuring that weekly capacity reports down to consultant level are produced and discussed with the relevant operational managers at a fortnightly meeting. Frequency may be amended per specialty with agreement of relevant management teams.
* Escalate clinic reductions under 6 weeks’ notice, escalating multiple patient moves (more than twice) back to service leads, ensuring that any requests for clinic cancellations under 6 weeks are escalated through the appropriate channels.
* Liaise with the speciality team leaders on a regular basis, ensuring good communication channels are created and maintained with relevant management teams.
* Ensure that the outpatient waiting list is validated in its entirety at least once a week via the OPWL PTL. This will ensure that all waiting lists are appropriate and still necessary and that the status of the patient’s RTT clock is appropriate.
* Oversee any data quality checks and validation as necessary, including but not limited to new OPWL on non-ticking clocks, incorrect designation of new and follow waiting lists, validation of the pending waiting list and no future appointment dates.
Equal opportunities and disability support
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Person specification
Qualifications
* Able to demonstrate good basic education (English & Maths language GCSE at level C or above) or OCR/NVQ Level II relevant practical experience or evidence that demonstrates good levels of understanding in English & Maths.
Experience
* Experience working in a clerical background, preferably in an appointments office or similar.
* Experience organising own workload.
* Application form test scenario questioning at interview — Person Specification: Our vision: To Be the First Choice for Orthopaedic Care, working within a team structure in a busy environment.
Knowledge
* Knowledge of the iPM patient administration system.
* Managing/organising staff.
* Word processing/keyboard skills.
* Customer care experience.
* Data analysis and excel skills.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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