THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester. This is a role which offers hybrid working, full time hours and is a permanent position. THE ROLE & YOUR RESPONSIBILITIES: To answer calls and take claim ownership where possibleDeal with queries across all departments within the businessExcellent listening and communication skillsProfessional telephone manner at all timesCommunicate with other functions to ensure smooth call transfers Follow policy and procedures in line with expectationsThink on your feet and adapt to different client and call typesWork to deadlines and ensure call-backs and diary arrangements are delivered as expectedLook to reduce waste and handle calls in an efficient time-frame EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered you must have strong customer service skills.
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