Salary: £35,000 - 35,000 per year Requirements: Proven experience in an IT support or service desk role Strong knowledge of Windows OS, Microsoft 365, and Active Directory Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP) Familiarity with ITSM tools (ServiceNow, Freshservice, etc.) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skills Responsibilities: Act as the first line of support for IT issues on site and via phone, email, and ticketing systems Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs Assist with IT projects, rollouts, and system improvements Technologies: Active Directory Hardware Support ITSM Microsoft 365 Mobile Network ServiceNow TCP/IP VPN Windows Office 365 More: We are a rapidly growing technology company based in Newcastle, seeking an IT Support Technician to join our team during an exciting period of expansion. This role offers a competitive salary of £35,000 per annum, along with additional benefits. The position will be based on-site with a key client in Hampshire, providing outstanding support and gaining valuable experience with our broader client base across the UK. Our supportive environment focuses on personal and professional development, ensuring continuous training and opportunities for career progression. last updated 10 week of 2026