Job Type: Permanent
Location: This role is hybrid based in either Edinburgh, Birmingham or Telford with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 14/01/26
Salary and benefits: £55,100 - £65,000 plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
The IT Oversight Change Manager is accountable for governing and coordinating all IT changes across the organisation to minimise disruption to business operations, ensure compliance with policies, and maintain alignment with strategic objectives. This role provides end-to-end oversight of the change management process, chairs the Change Advisory Board (CAB), and enforces adherence to ITIL and organisational standards.
The position is responsible for evaluating the impact and risk of proposed changes, ensuring they meet compliance, security, and operational requirements. Acting as a key assurance point, the IT Oversight Change Manager safeguards service continuity while driving continuous improvement in change management practices.
Key Accountabilities:
Governance & Oversight
• Establish and maintain IT change management policies, processes, and standards.
• Ensure compliance with ITIL framework and internal governance requirements.
• Monitor and report on change success rates, unauthorised changes, and risk mitigation.
Change Lifecycle Management
• Oversee the end-to-end lifecycle of IT changes: request, assessment, approval, implementation, and review.
• Assess and prioritise change requests based on risk, impact, and business value.
• Facilitate post-implementation reviews and continuous improvement initiatives.
Stakeholder Engagement
• Chair and manage the Change Advisory Board (CAB) meetings.
• Collaborate with project teams, service owners, and business stakeholders to ensure smooth change execution.
• Communicate change impacts, timelines, and risks effectively across the organization.
Risk & Impact Analysis
• Conduct impact assessments and risk evaluations for proposed changes.
• Ensure proper testing and validation before deployment.
• Develop contingency plans for high-risk changes.
Reporting & Metrics
• Produce regular reports on change performance, compliance, and trends.
• Track KPIs such as change success rate, emergency changes, and incidents related to changes.
What are we looking for?
• Proven experience in a Change Assurance Manager role with an IT Service Operations team
• Highly experienced in Service Now service management tool.
• Strong understanding of ITIL Change Management principles and frameworks.
• Ability to enforce compliance with organisational change policies and standards
• ITIL Certified
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.